Refund Policy

1. Overview

GenomiXplore offers refunds for paid services under specific conditions. This policy applies to subscriptions, research writing support, or any other paid features on our platform.

2. Eligibility for Refunds

You may be eligible for a refund if:

• You request a refund within 7 days of purchase.
• The service has not been used or accessed (e.g., no research submissions or downloads).
• The service failed to meet the described functionality due to issues on our end.

Refunds are not available for:

• Services used beyond the 7-day refund period.
• Change of mind after accessing the service.
• Issues caused by user error or third-party services.

3. Refund Process

To request a refund:

• Contact us at info@genomixplore.com with your purchase details, including order ID and date of purchase.
• Explain the reason for your refund request.
• We will review your request and respond within 5 business days.

If approved, the refund will be processed to your original payment method within 10 business days.

4. Subscription Cancellations

If you cancel a subscription, you will not be charged for future billing cycles. However, no prorated refunds will be provided for the current billing period unless the cancellation meets the refund eligibility criteria above.

5. Non-Refundable Services

Certain services, such as one-time research consultations or completed research writing support, are non-refundable once the service has been delivered.

6. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the platform after changes constitutes your acceptance of the new policy.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at info@genomixplore.com.